Privacy Policy

1. Information we collect

We collect information that you voluntarily provide when you fill out a form, request information, or otherwise contact us. This may include:

• Your name
• Email address
• Phone number
• Street address or ZIP code
• Home details relevant to your inquiry (such as property type, utility provider, or HVAC details)
• Any other information you choose to provide

We may also collect technical information automatically when you use our website, such as your IP address, browser type, device information, and pages visited. This information is collected through cookies and similar technologies.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide information you requested
• Contact you by phone, email, or text about energy efficiency programs, rebates, and services that may match your needs
• Verify program eligibility and connect you with participating providers or contractors
• Improve our website, services, and user experience
• Comply with legal obligations and protect our rights

3. How we share your information

We do not sell your personal information. We may share your information with:

• Trusted service providers, contractors, and program partners who help us respond to your inquiry or deliver requested services
• Affiliated or third-party providers of energy efficiency products, rebates, or installation services that you expressly request information about
• Legal or regulatory authorities when required by law, subpoena, or to protect our rights and safety

Any third party that receives your information is contractually required to use it only for the purpose of providing the service or information you requested, and to protect it in accordance with this Privacy Policy.

4. Cookies and analytics

We use cookies and similar tracking technologies to understand how visitors interact with our website, improve functionality, and measure the performance of our advertising. You can control cookies through your browser settings. Disabling cookies may limit some features of the website.

5. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your information, please contact us using the information below.

7. Your choices

You have the right to:

• Request access to the personal information we hold about you
• Request corrections or deletion of your personal information
• Opt out of receiving marketing or informational communications
• Object to or restrict certain processing of your data

To exercise these rights, contact us using the information provided in the "Contact us" section below.

8. Children's privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us and we will delete it promptly.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: privacy@floridaaffordableenergy.org
• Entity name: Florida Affordable Energy